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Return Requests

Please use the form below to request a return or replacement for any item purchaed from ViaTV. We will not accept any returns unless we have previously notified via this form below. Once we have received your returns request one of our customer service agents will contact you soon after to confirm the action we have taken. If you have an item that is damaged please can you take a picture and use the upload function at the bottom of the page to attach the picture.

PLEASE REMEMBER IF YOU ARE RETURNING AN ITEM THAT WAS RECIEVED DAMAGED YOU MUST HAVE SIGNED FOR IT ON THE COURIERS SIGNATURE SHEET AS DAMGED. WE CAN ONLY GIVE CREDIT OR REPLACEMENTS IF THIS HAS BEEN DONE. THIS IS EXPLAINED IN OUR TERMS AND CONDITIONS

If you are returning a product, either by post or by Parcelforce Pick Up, please also print the form out and attach it to the outside of the box. Please ensure that the form will not come off in transit. Any items returned without the form attached to the box will not be credited or there will be a delay in recieving the credit.

If there is more than one product that you want to return you must fill out a returns request for each product (* indicates required fields).

Order Number *

Email Address*

Product Name *

Please select if you would prefer a replacement or refund*

Reason for Return*

If your reason is Fault, please answer the following questions

1. What exactly is wrong with the item?

2. If the item is electrical have you changed the fuse?

3. Was the box damaged when your received it?

4. Was the box opened when your received it?

5.Upload Image if product is Damaged (MAX File Size 2Mb)